About the role
We are looking for a reliable and tech-savvy IT Support & Programs Associate to join our EdTech team. This is a dual-function role — you will provide first-line IT support across the organization while also supporting the smooth day-to-day running of our training programs and learning operations.
What you'll work on
- Provide first-line technical support to staff, facilitators, and learners, including troubleshooting computers, software, and learning platforms
- Manage user accounts, access, and basic network or connectivity issues, escalating complex cases when necessary
- Maintain an inventory of IT equipment and ensure proper documentation
- Support the coordination and smooth running of training batches and cohorts
- Assist with onboarding learners, managing class schedules, and tracking attendance
- Liaise between instructors, learners, and the operations team to resolve issues quickly
- Support the setup and troubleshooting of virtual classrooms and learning tools
Who we're looking for
- Strong working knowledge of computer hardware, software, and basic networking
- Experience providing IT support in an office or learning environment
- Highly organized with the ability to manage multiple tasks and priorities
- Strong communication skills and a problem-solving mindset
- Comfortable working with both technical systems and people-facing program support
- Experience in EdTech or a learning/training environment is an advantage
Compensation & benefits
Net Salary: ₦100,000 – ₦200,000 Monthly
Our hiring process
- CV Review — Submit your CV for initial screening
- Interview — Shortlisted candidates will be invited for a conversation to discuss experience and approach
- Assessment — Selected candidates will complete a short assessment to evaluate technical and organizational skills
Sounds like you? Let's talk. Apply here →
